Privacy Policy

Last updated: July 2026

Gemini is a field service mobile app for commercial cleaning teams operated by Gemini Group. This policy explains how we collect, use, and protect information when you use Gemini.

1. Information we collect

1.1 Account and authentication information

We collect information required to create and authenticate user accounts, including email address, name, role, assigned site, and credentials. Accounts are typically created and managed by an organisation administrator.

1.2 Service and operational data

Gemini processes the business data you enter while using the app, including:

• job and assignment details
• site audit entries, scores, notes, and scheduling data
• inventory requests, product selections, quantities, and approval status
• custom form submissions, attachments, text fields, and field values
• photos and evidence captured with the device camera
• documents uploaded for site or job records

1.3 Device and usage data

We collect technical and usage information to operate and improve Gemini, such as app version, operating system, device identifiers, network and connectivity status, performance metrics, and crash logs.

1.4 Notifications and preferences

We store user notification preferences for job assignment alerts, job status changes, deadline reminders, completed job notifications, and any role-specific notifications.

2. How we use your information

• Provide, maintain, and improve Gemini for commercial cleaning operations.
• Authenticate users and manage role-based access for admin, manager, and employee accounts.
• Store, sync, and deliver job, audit, inventory, and form data between field users and office teams.
• Enable photo and document capture for site evidence and reporting.
• Send notifications and alerts based on selected user preferences.
• Troubleshoot issues, monitor app health, and improve performance.
• Respond to support requests and manage service operations.

3. Sharing and disclosure

We do not sell your personal information. We may share data with our trusted service providers who help operate the service, such as cloud hosting providers, email providers, and analytics services.

We may also disclose information when required by law, to protect the rights or safety of users, or to comply with a legal obligation.

4. Third-party services

Gemini may use third-party services to support functionality such as backend hosting, email delivery, and analytics. These providers are authorised only to use your information as needed to perform their services.

5. Data security

We employ reasonable technical and organisational measures to protect your information from unauthorised access, accidental loss, disclosure, or destruction. However, no internet transmission or storage method is completely secure.

6. Data retention

We retain your data for as long as needed to provide Gemini and comply with legal obligations. If you request deletion of an account, we will remove user data in accordance with our business processes and applicable law.

7. Access, correction, and deletion

You may request access to, correction of, or deletion of your personal data by contacting us at the address below. We will respond to requests in line with applicable privacy laws.

8. Children’s privacy

Gemini is intended for commercial use by adults and is not aimed at children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to this policy

We may update this policy from time to time. We will post the revised policy on this page and update the last revised date.

10. Contact us

If you have questions or requests about this policy, contact us at:

Email: support@gemini-grp.co.uk

Website: https://thegeminigrp.co.uk

Privacy page: https://thegeminigrp.co.uk/privacy-policy.html